Solutions & results · Commercial growth
Better service. A more relevant purchase.
We connect the conversation and the catalog to answer questions, recommend with context and accompany the buying decision.
2 apps
AI care and recommendations.
Better service. A more relevant purchase.
Technology behind the result
- Frontier models
- RAG
- APIs
- Hybrid recommenders
- Embeddings
- A/B experiments
Target outcomes for proposed pilots. The metric, its definition and the measurement period are agreed before we start, and validated at the end.
Proposed solution
Understand. Query. Resolve.
Bots on frontier models with your own sources and access to your systems. They check orders, execute authorized actions and hand over to a person when appropriate. Recommendations personalize alternatives, add-ons and next purchases using history, catalog, stock and margin, evaluated against a control group.
How we get there
- 01
AI customer care
Resolution · Satisfaction · Cost per case.
- 02
Recommendations
Conversion · Ticket · Margin per session.
How it is measured
Care: resolution rate, satisfaction and cost per case. Recommendations: conversion, average ticket and margin per session against a control group.
Suggested pilot
Care, 4-6 weeks; recommendations, 6-8 weeks with sufficient traffic.
Next step
Tell us what you need to solve.
Let's define together the problem, the expected value and a first useful delivery.
Value, acceptance and payment terms are agreed per stage.